faqs

This site is for Charities, Churches and Not for Profit Organisations. The licensee of the products is required to be a Charity with a registered office in the UK, Church or Not for Profit Organisation

Why are products so much cheaper at the CharityExpressware?

Our status as a certified educational reseller allows us to supply fully-functional Professional software (not Student and Teacher or Home Edition versions) at greatly discounted prices, with the aim of encouraging learning and achievement through ICT. This means that many of our products are typically discounted by 80% or more.

Why do I need to register at CharityExpressware?

Because our special educational discounts are only available to Charities, Churches and Not-For-Profit Organisations, we need you to register and agree to our terms and conditions. Registration is really easy and you only have to do it once. Next time you visit CharityExpressware, you can just use your login name and password to start shopping straight away!

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About our software

How many computers can I install the software on?

You may:

a. install and use a copy of the software on one personal computer or other device;

b. install an additional copy of the software on a second, portable device for the exclusive use of the primary user of the first copy of the Software, i.e. Laptop.

Is there a minimum purchase?

With most of the products there is no minimum purchase you can buy just one. Microsoft, however, from June 2009 have imposed a new way of purchasing for Charity discount it is as follows.

Microsoft Open Licences for Charities
Due to changes in Microsoft Licencing, only Open Licences are available for Charities (min initial order of 5 licences of any combination of same or different Microsoft products).

Microsoft Open License for Academic is a smart choice for great value on Microsoft software. Designed for educational institutions and charitable organisations of all sizes, Open License provides an easy way to acquire and administer multiple copies of software and receive license confirmations quickly and conveniently. With an initial order of just five or more licenses, you can obtain the most current Microsoft software products while managing overall costs and staying compliant. Once you are then set up with your Open Licence you can purchase in any quantities.

Open License offers:

• Simplicity—Open License is easy to understand and administer with simple, clear terms for acquiring software licenses.

• Flexibility—Open License is flexible enough to meet the needs of a broad range of institutions. You can choose from a wide selection of products. After an initial order of five or more licenses, of any product, you may reorder as few as one license over the next 2 years, so you order only what they need.

• Compliancy—With eOpen, you receive license confirmation information electronically and can quickly and easily view your license purchase history—so there's never any question about what licenses you own.

Can I buy more than one copy of each application?

Yes, under the terms of the programme each Charity, Church or Not-For-Profit can purchase for all their staff. Volume licencing prices are very competitive . See web site for details.

Will my software still belong to me when I stop working for the Charity, Church or Not-For-Profit?

No, the license is purchased and owned by the Charity, Church or Not-For-Profit , not an individual

Can people who work for the Charity, Church or Not-For-Profit Organisation at home, use the software, even volunteers?

Yes the software is licenced to the Organisation not the individual, so it is possible for the Charity to allow employees and volunteers to use the software

What is the difference between the different versions of Office?

Please follow this link for a comparison: Office 2007

Do your Charity products provide the same functionality as those available through the retail market?

Yes, a product purchased through CharityExpressware offers the same functionality as a product purchased through the retail market and in some cases more functionality. None of our products are scaled down in any way.

For example, the limited Home & Student version. This does not include Outlook, Access, or Publisher - these are only available on the Professional Versions, which is what we provide through CharityExpressware.

I'm having a problem with the software, where can I get help?

Most vendors have technical support helplines and/or webpages where queries can usually be resolved. Click Here, for a list of these technical support helplines/webpages.

Sorry, we are unable to provide support for technical queries.

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About payment

How can I pay for my order and is buying online safe?

On the CharityExpressware web site, credit card transactions are guaranteed to be fully safe according to the SSL encrypting standard (Secure Socket Layer). This means that your financial information is encrypted using not just one but two keys to make it secure and confidential during transmission over the internet. And we never store any payment card information. 30 day payment is also an option for Charities, Churches and Not-For-Profit Organisations, allowing you to pay by cheque or BACs.

Do you provide an invoice?

Yes. An invoice is sent automatically to you by email after you place your order. Please add Charityexpressware.co.uk to your safe sender e-mail list. You can also find a printable invoice in the order history section of 'My Account' after you login.

What is your refund policy?

With our Easy Returns policy you can get your money back within 15 days after the software has been delivered to you. Please click here for more information on returning products.

Please note: Citnexus is not able to offer returns on download or streamed product, and that we can only accept returns of boxed/DVD product if the item is returned to us in its original sealed packaging.

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About delivery

Please click here for any questions regarding delivery.

If, after reading through all the Frequently Asked Questions, you still require help, you can email our support team at sales@Charityexpressware.co.uk

Citnexus, Nexus House, 32 Bath Road Stonehouse, Gloucestershire GL10 2JA UK - England & Wales

Telephone: 0845 338 5 339 Fax: 0117 315 6275